Dale H. Besterfield
Pearson; 9th Edition
Earlier titled Quality Control; the field’s most accessible introduction to quality has been retitled and revamped to emphasize quantitative aspects of quality improvement. New chapters on Six Sigma; Lean Enterprise; Experimental Design; and Taguchi’s Quality Engineering have been included; and Besterfield’s Quality Improvement; 9th Edition; (PDF) features comprehensive coverage of fundamental statistical quality improvement concepts. A practical state-of-the-art approach is highlighted throughout; and adequate theory is presented to make sure that college students develop a strong understanding of basic quality principles. To increase accessibility; probability and statistical techniques are offered through simpler math or developed via charts and tables. As with prior editions; this textbook is written to cater a widely diverse audience of students; including the increasing number of “math shy” individuals who must play major roles in quality improvement.
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NOTE: The product only includes the ebook; Quality Improvement 9e in PDF. No access codes are included.