Excellence in Managing Worldwide Customer Relationships

Download Excellence in Managing Worldwide Customer Relationships written by Thomas A. Cook in PDF format. This book is under the category Business and bearing the isbn/isbn13 number 1482226197/9781482226195. You may reffer the table below for additional details of the book.


SKU: 0a5c79b1eaf1 Category: Tag:



Thomas A. Cook


CRC Press




370 pages









Book Description

Every business is coming to terms with the critical significance of preserving its customer base by elevating the level of customer service expertise it provides to its clientele. Excellence in Managing Worldwide Customer Relationships; (PDF); identifies the risks that companies face when expanding their business model in both local and overseas markets and provides solutions, strategies, and a structure to minimize obstacles when selling to domestic and foreign markets while satisfying customers and building the new business. The risks that companies face when expanding their business model in both local and overseas markets are as follows:

This fifth ebook in the Global Warrior Series examines the challenges involved in managing customer service and provides a 10-step process for developing an approach that adheres to best practices. This approach offers the best opportunity for excellence; world-class initiatives; and high client satisfaction and retention levels. It places an emphasis on technology; in addition to other measurements, and how it may be employed in customer service relationships in order to strengthen the loyalty of customers. The book will examine customer service in domestic markets as well as in global operations, cultural challenges, and the process of expanding into foreign markets as businesses continue to expand both domestically and internationally within their respective North American markets.

PLEASE TAKE NOTE That the offering comes with a PDF version of the ebook “Excellence in Managing Worldwide Customer Relationships.” There are no access codes contained within.


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