Table of contents

Table of contents :
Cover
Business and Society
About the Authors
Preface
For Instructors
For Students
Acknowledgments
Brief Contents
Contents
PART ONE: Business in Society
CHAPTER 1: The Corporation and Its Stakeholders
Business and Society
A Systems Perspective
The Stakeholder Theory of the Firm
The Stakeholder Concept
Different Kinds of Stakeholders
Stakeholder Analysis
Stakeholder Interests
Stakeholder Power
Stakeholder Coalitions
Stakeholder Mapping
The Corporation’s Boundary-Spanning Departments
The Dynamic Environment of Business
Creating Value in a Dynamic Environment
Summary
Key Terms
Internet Resources
Discussion Case: Insuring Uber’s App-On Gap
CHAPTER 2: Managing Public Issues and Stakeholder Relationships
Public Issues
Environmental Analysis
Competitive Intelligence
Stakeholder Materiality
The Issue Management Process
Identify Issue
Analyze Issue
Generate Options
Take Action
Evaluate Results
Organizing for Effective Issue Management
Stakeholder Engagement
Stages in the Business–Stakeholder Relationship
Drivers of Stakeholder Engagement
The Role of Social Media in Stakeholder Engagement
Stakeholder Dialogue
Stakeholder Networks
The Benefits of Engagement
Summary
Key Terms
Internet Resources
Discussion Case: Businesses Respond to the Movement for School Safety
CHAPTER 3: Corporate Social Responsibility and Citizenship
Corporate Power and Responsibility
Corporate Social Responsibility and Citizenship
The Origins of Corporate Social Responsibility
Balancing Social, Economic, and Legal Responsibilities
The Corporate Social Responsibility Question
Support for Corporate Social Responsibility
Concerns about Corporate Social Responsibility
Social Entrepreneurs and B Corporations
Management Systems for Corporate Social Responsibility and Citizenship
Stages of Corporate Citizenship
Assessing and Reporting Social Performance
Social Audit Standards
Social Reporting
Summary
Key Terms
Internet Resources
Discussion Case: Corporate Social Responsibility at Gravity Payments
CHAPTER 4: Business in a Globalized World
The Process of Globalization
Major Multinational Enterprises
International Financial and Trade Institutions
The Benefits and Costs of Globalization
Benefits of Globalization
Costs of Globalization
Doing Business in a Diverse World
Comparative Political and Economic Systems
Global Inequality and the Bottom of the Pyramid
Collaborative Partnerships for Global Problem Solving
A Three-Sector World
Summary
Key Terms
Internet Resources
Discussion Case: Intel and Conflict Minerals
PART TWO: Business and Ethics
CHAPTER 5: Ethics and Ethical Reasoning
The Meaning of Ethics
What Is Business Ethics?
Why Should Business Be Ethical?
Why Ethical Problems Occur in Business
Personal Gain and Selfish Interest
Competitive Pressures on Profits
Conflicts of Interest
Cross-Cultural Contradictions
The Core Elements of Ethical Character
Managers’ Values
Spirituality in the Workplace
Managers’ Moral Development
Analyzing Ethical Problems in Business
Virtue Ethics: Pursuing a “Good” Life
Utility: Comparing Benefits and Costs
Rights: Determining and Protecting Entitlements
Justice: Is It Fair?
Applying Ethical Reasoning to Business Activities
The Moral Intensity of an Ethical Issue
Summary
Key Terms
Internet Resources
Discussion Case: LafargeHolcim and ISIS in Syria
CHAPTER 6: Organizational Ethics
Corporate Ethical Climates
Business Ethics across Organizational Functions
Accounting Ethics
Financial Ethics
Marketing Ethics
Information Technology Ethics
Supply Chain Ethics
Making Ethics Work in Corporations
Building Ethical Safeguards into the Company
Ethics in a Global Economy
Efforts to Curtail Unethical Practices
Summary
Key Terms
Internet Resources
Discussion Case: Equifax’s Data Breach
PART THREE: Business and Public Policy
CHAPTER 7: Business–Government Relations
How Business and Government Relate
Seeking a Collaborative Partnership
Working in Opposition to Government
Legitimacy Issues
Government’s Public Policy Role
Elements of Public Policy
Types of Public Policy
Government Regulation of Business
Market Failure
Negative Externalities
Natural Monopolies
Ethical Arguments
Types of Regulation
The Effects of Regulation
Regulation in a Global Context
Summary
Key Terms
Internet Resources
Discussion Case: Should Facebook Be Regulated?
CHAPTER 8: Influencing the Political Environment
Participants in the Political Environment
Business as a Political Participant
Influencing the Business–Government Relationship
Corporate Political Strategy
Political Action Tactics
Promoting an Information Strategy
Promoting a Financial-Incentive Strategy
Promoting a Constituency-Building Strategy
Levels of Political Involvement
Managing the Political Environment
Business Political Action: A Global Challenge
Summary
Key Terms
Internet Resources
Discussion Case: Political Action by the U.S. Steel Industry, 2015–2018
PART FOUR: Business and the Natural Environment
CHAPTER 9: Sustainable Development and Global Business
Business and Society in the Natural Environment
Sustainable Development
Threats to the Earth’s Ecosystem
Forces of Change
The Earth’s Carrying Capacity
Global Environmental Issues
Climate Change
Ozone Depletion
Resource Scarcity: Water and Land
Decline of Biodiversity
Threats to Marine Ecosystems
Response of the International Business Community
Codes of Environmental Conduct
Summary
Key Terms
Internet Resources
Discussion Case: Clean Cooking
CHAPTER 10: Managing for Sustainability
Role of Government
Major Areas of Environmental Regulation
Alternative Policy Approaches
Costs and Benefits of Environmental Regulation
Managing for Sustainability
Stages of Corporate Environmental Responsibility
The Ecologically Sustainable Organization
Sustainability Management in Practice
Environmental Auditing and Reporting
Environmental Partnerships
Sustainability Management as a Competitive Advantage
Cost Savings
Brand Differentiation
Technological Innovation
Reduction of Regulatory and Liability Risk
Strategic Planning
Summary
Key Terms
Internet Resources
Discussion Case: Hydraulic Fracturing—Can the Environmental Impacts Be Reduced?
PART FIVE: Business and Technology
CHAPTER 11: The Role of Technology
Technology Defined
Phases of Technology in Society
The Role of Technology in Our Daily Lives
The Presence of the Internet
Unwanted Technology Threats
Public Access to and Use of Technology
The Digital Divide in the United States and Worldwide
Mobile Telephones
Social Networking
Ethical Challenges Involving Technology
The Loss of Privacy
Free Speech Issues
Government Censorship of Free Speech
The Impact of Scientific Breakthroughs
Genetically Engineered Foods
Sequencing of the Human Genome
Biotechnology and Stem Cell Research
Medical Breakthroughs
Summary
Key Terms
Internet Resources
Discussion Case: To Lock or Unlock Your Phone: Personal Privacy or National Security
CHAPTER 12: Regulating and Managing Technology
Government Regulation of Technology
The Role of Technology in Business
Access to Stakeholders’ Personal Information
E-Business
The Use of Robots and Artificial Intelligence at Work
The Chief Information, Security, Technology Officer
Cybercrime: A Threat to Organizations and the Public
Exploring Why Hackers Hack
Costs of Cybercrime
Business Responses to Invasions of Information Security
Government Efforts to Combat Cybercrime
Summary
Key Terms
Internet Resources
Discussion Case: The Arrival of Autonomous Cars—Bright Future or Looming Threat?
PART SIX: Business and Its Stakeholders
CHAPTER 13: Shareholder Rights and Corporate Governance
Shareholders Around the World
Who Are Shareholders?
Objectives of Stock Ownership
Shareholders’ Legal Rights and Safeguards
Corporate Governance
The Board of Directors
Principles of Good Governance
Special Issue: Executive Compensation
Shareholder Activism
The Rise of Institutional Investors
Social Investment
Shareholder Lawsuits
Government Protection of Shareholder Interests
Securities and Exchange Commission
Information Transparency and Disclosure
Insider Trading
Shareholders and the Corporation
Summary
Key Terms
Internet Resources
Discussion Case: Corporate Governance and Executive Misconduct at Wynn Resorts
CHAPTER 14: Consumer Protection
The Rights of Consumers
Self-Advocacy for Consumer Interests
How Government Protects Consumers
Goals of Consumer Laws
Major Consumer Protection Agencies
Consumer Privacy in the Digital Age
Using the Courts and Product Liability Laws
Strict Liability
Product Liability Reform and Alternative Dispute Resolution
Positive Business Responses to Consumerism
Managing for Quality
Voluntary Industry Codes of Conduct
Consumer Affairs Departments
Product Recalls
Consumerism’s Achievements
Summary
Key Terms
Internet Resources
Discussion Case: Volkswagen’s “Clean Diesel” Campaign
CHAPTER 15: Employees and the Corporation
The Employment Relationship
Workplace Rights
The Right to Organize and Bargain Collectively
The Right to a Safe and Healthy Workplace
Job Security and the Right to Due Process
Fair Wages and Income Inequality
The Right to Privacy in the Workplace
Electronic Monitoring
Romance in the Workplace
Employee Drug Use and Testing
Alcohol Abuse at Work
Employee Theft and Honesty Testing
The Right to Blow the Whistle and Free Speech in the Workplace
Summary
Key Terms
Internet Resources
Discussion Case: The Ugly Side of Beautiful Nails
CHAPTER 16: Managing a Diverse Workforce
The Changing Face of the Workforce
Gender and Race in the Workplace
Women and Minorities at Work
The Gender and Racial Pay Gap
Where Women and Persons of Color Manage
Breaking the Glass Ceiling
Women and Minority Business Ownership
Government’s Role in Securing Equal Employment Opportunity
Equal Employment Opportunity
Affirmative Action
Sexual and Racial Harassment
What Business Can Do: Diversity and Inclusion Policies and Practices
Balancing Work and Life
Child Care and Elder Care
Work Flexibility
Summary
Key Terms
Internet Resources
Discussion Case: Apple and the Dreamers
CHAPTER 17: Business and Its Suppliers
Suppliers
Social, Ethical, and Environmental Issues in Global Supply Chains
Social Issues
Ethical Issues
Environmental Issues
Supply Chain Risk
Private Regulation of the Business–Supplier Relationship
Supply Chain Auditing
Supplier Development and Capability Building
Summary
Key Terms
Internet Resources
Discussion Case: IKEA’s Sustainable Cotton Supply Chain
CHAPTER 18: The Community and the Corporation
The Business–Community Relationship
The Business Case for Community Involvement
Community Relations
Economic Development
Housing
Aid to Minority, Women, and Disabled Veteran-Owned Enterprises
Disaster, Terrorism, and War Relief
Corporate Giving
Forms of Corporate Giving
Priorities in Corporate Giving
Corporate Giving in a Strategic Context
Measuring the Return on Social Investment
Building Collaborative Partnerships
Summary
Key Terms
Internet Resources
Discussion Case: Salesforce’s 1+1+1 Integrated Philanthropy Model
CHAPTER 19: Managing the Public and the Corporate Reputation
The General Public
What Is Reputation?
Why Does Reputation Matter?
The Public Relations Department
Public Relations in the Internet and Social Media Age
Brand Management
Crisis Management
Engaging Key Stakeholders with Specific Tactics
Executive Visibility
User-Generated Content
Paid Content
Event Sponsorship
Public Service Announcements
Image Advertisements
Summary
Key Terms
Internet Resources
Discussion Case: United Airlines—Navigating a Social Media Storm
CASES IN BUSINESS AND SOCIETY
1. Profiting from Pain: Business and the U.S. Opioid Epidemic
2. Wells Fargo’s Unauthorized Customer Accounts
3. The Carlson Company and Protecting Children in the Global Tourism Industry
4. BP Blowout: The Aftermath of the Gulf Oil Disaster
5. Google and the Right to Be Forgotten
6. General Motors and the Ignition Switch Recalls
7. The Upper Big Branch Mine Disaster
8. After Rana Plaza
9. The Boycott of Stoli Vodka
Glossary
Bibliography
Indexes
Name
Subject