Table of contents

Table of contents :
Cover
Title Page
Copyright Page
Dedication
Brief Contents
Contents
Preface
About the Author
Acknowledgments
PART I Understanding and Managing Yourself
Chapter 1 Human Relations and You
How Studying Human Relations Can Help You
How Work and Personal Life Influence Each Other
Human Relations Begins with Self-Understanding
How the Human Relations Movement Developed
Major Factors Influencing Job Performance and Behavior
Chapter 2 Self-Esteem and Self-Confidence
The Nature of Self-Esteem, Its Development, and Its Consequences
The Enhancement of Self-Esteem
The Importance of Self-Confidence, and Its Sources
Developing and Strengthening Your Self-Confidence
Codependency and Its Link to Low Self-Esteem and Low Self-Confidence
Chapter 3 Self-Motivation and Goal Setting
How Needs and Motives Influence Motivation
How Goals Contribute to Self-Motivation
Self-Motivation Techniques
How to Develop the Self-Discipline to Achieve Goals and Stay Motivated
Chapter 4 Emotional Intelligence, Attitudes, and Happiness
Emotional Intelligence
The Components of Attitudes and How They Are Acquired and Changed
Happiness and How It Can Be Acquired and Enhanced
Chapter 5 Values and Ethics
Values as a Part of Understanding Human Relations
The Importance of Being Concerned about Business Ethics
Guidelines for Making Ethical Decisions and Behaving Ethically
Chapter 6 Problem Solving and Creativity
Personal Characteristics That Influence Your Problem-Solving Ability
The Problem-Solving and Decision-Making Steps
Creativity in Decision Making
Improving Your Creativity
How Critical Thinking Relates to Problem Solving and Creativity
How Multiple Intelligences Contribute to Problem Solving and Creativity
PART II Dealing Effectively with People
Chapter 7 Personal Communication Effectiveness
How Communication Takes Place
Nonverbal Communication (Sending and Receiving Silent Messages)
Using Social Media to Enhance Communication Effectiveness
Frequent Barriers to Communication
Building Bridges to Communication
Overcoming Gender Barriers to Communication
Enhancing Your Listening Skills
Personal Communication Style
Chapter 8 Communication in the Workplace
Formal Channels of Communication Within Organizations
Informal Channels of Communication Within Organizations
Challenges to Interpersonal Communication Created by Communication Technology
Doing an Effective Job of Conducting or Participating in a Business Meeting
Chapter 9 Specialized Tactics for Getting Along with Others in the Workplace
Developing a Good Relationship with Your Manager or Team Leader
Coping with a Problem Manager
Building Good Coworker Relationships
Building Good Relationships with Customers
Chapter 10 Managing Conflict
Why So Much Conflict Exists
The Good and Bad Sides of Conflict
Techniques for Resolving Conflict
Dealing with Difficult People
Suggestions for Managing Anger
Chapter 11 Becoming an Effective Leader
Traits and Characteristics of Effective Leaders
Behaviors and Skills of Effective Leaders
Leadership Style and Style Flexibility
Techniques for a Leader Getting Along Well with Subordinates
Developing Your Leadership Potential
Key Challenges of Being a First-Time Leader
Chapter 12 Motivating Others and Developing Teamwork
Diagnosing Work Motivation
Motivation Through Empowerment, Job Design, and Various Forms of Positive Reinforcement
Strategies and Tactics for Building Teamwork
Understanding Group Dynamics to Improve Teamwork Development and Motivation
Characteristics of an Effective Work Group
Chapter 13 Diversity and Cross-Cultural Competence
Major Dimensions of Differences in Cultural Values
Approaches to Improving Cross-Cultural Relations
Overcoming Cross-Cultural Communication Barriers
Additional Ways in Which Organizations Use Diversity to Advantage
Legal Aspects of Working in a Culturally Diverse Environment
PART III Developing Career Thrust
Chapter 14 Getting Ahead in Your Career
The Basics of Conducting a Job Search
Career Advancement Strategies and Tactics
Developing Your Networking Skills
Chapter 15 Learning Strategies, Perception, and Life Span Changes
Major Learning Strategies and Processes
Several Different Learning Styles
How Perception Influences Our Interpretation of the World
How We Respond to Life Span Changes and Challenges
Basic Concepts about Changing Careers
Tactics for Coping with Change
Chapter 16 Developing Good Work Habits
Dealing with Procrastination
Proper Attitudes and Values to Develop for Productivity
Effective Time-Management Techniques
Overcoming Time Wasters
PART IV Staying Emotionally Healthy
Chapter 17 Managing Stress and Personal Problems
The Physiology and Consequences of Stress
Sources of Stress in Personal Life
Key Sources of Work Stress
Several Effective Approaches to Managing Stress
Two Key Perspectives on Understanding and Dealing with Personal Problems
Appendix: Comprehensive Assignment for Applying Human Relations Knowledge
Glossary
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Company and Organization Index
Name Index
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Subject Index
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