Human Relations in Organizations: Applications and Skill Building (10th Edition)

$19.99

Download Human Relations in Organizations: Applications and Skill Building (10th Edition) written by Robert N. Lussier in PDF format. This book is under the category HRM and bearing the isbn/isbn13 number 0077720563; 1259298973/9780077720568/ 9781259298974. You may reffer the table below for additional details of the book.

SKU: 85353d3b2f39 Category: Tags: ,

Specifications

book-author

Robert N. Lussier

publisher

McGraw-Hill Higher Education; 10th edition

file-type

PDF

pages

512 pages

language

English

asin

B018SAIJB0

isbn10

0077720563; 1259298973

isbn13

9780077720568/ 9781259298974


Book Description

Lussier’s Human Relations in Organizations: Applications and Skill Building; 10th Edition; (PDF) uses a workbook-style approach. This approach is ideal for instructors who want to incorporate exercises and activities into the classroom and helps college students who want to understand concepts and also apply and develop skills that they can use in their professional and daily lives. The ebook provides a balanced three-pronged approach: A clear brief understanding of organizational behaviour/human relations concepts; the application of organizational behavior/ human relations concepts for critical thinking in the business world; the development of human relations/organizational behavior skills.

P.S. Contact us if you want Human Relations in Organizations: Applications and Skill Building 10th Edition TestBank or other instructor resources.

NOTE: The product only includes the ebook; Human Relations in Organizations: Applications and Skill Building; 10e in PDF. No access codes are included.

Additional information

book-author

Robert N. Lussier

publisher

McGraw-Hill Higher Education; 10th edition

file-type

PDF

pages

512 pages

language

English

asin

B018SAIJB0

isbn10

0077720563; 1259298973

isbn13

9780077720568/ 9781259298974

Table of contents


Table of contents :
Cover……Page 1
Half-Title……Page 2
Title……Page 4
Copyright……Page 5
Contents In Brief……Page 7
Contents……Page 8
Preface……Page 11
Acknowledgments……Page 19
PART 01: Intrapersonal Skills: Behavior, Human Relations, and Performance Begin with You……Page 22
Chapter 01: Understanding Behavior, Human Relations, and Performance……Page 23
Why Human Relations Skills Are So Important……Page 24
Behavior, Human Relations, And Organizational Performance……Page 25
Human Relations: Past, Present, And Future……Page 28
Developing Human Relations Skills……Page 32
What’s In The Book……Page 36
Assessing Your Human Relations Abilities And Skills……Page 39
Chapter 02: Personality, Stress, Learning, and Perception……Page 50
Personality……Page 51
Stress……Page 57
Intelligence, Emotional Intelligence, And Learning……Page 62
Perception……Page 66
Developing Positive First Impressions……Page 68
Chapter 03: Attitudes, Self-Concept, Values, and Ethics……Page 80
Attitudes……Page 81
Job Satisfaction……Page 86
Self-Concept……Page 88
Values……Page 92
Ethics……Page 94
Chapter 04: Time and Career Management……Page 111
Time Management……Page 112
Career Management……Page 124
PART 02: Interpersonal Skills: The Foundation of Human Relations……Page 144
Chapter 05: Communications, Emotions, and Criticism……Page 145
Organizational Structure And Communication……Page 146
The Communication Process, Barriers, And Differences……Page 150
Sending Messages……Page 155
Receiving Messages……Page 157
Responding To Messages……Page 160
Situational Communication……Page 163
Dealing With Emotions And Criticism……Page 164
Chapter 06: Dealing with Conflict……Page 184
Transactional Analysis……Page 185
Assertiveness……Page 189
Anger And Violence In The Workplace……Page 193
Conflict Management Styles……Page 195
Resolving Conflicts With The Collaborating Conflict Style……Page 201
Putting It All Together……Page 204
PART 03: Leadership Skills: Influencing Others……Page 220
Chapter 07: Leading and Trust……Page 221
How Leadership Affects Behavior, Human Relations, And Performance……Page 222
Leadership Trait Theory……Page 223
Behavioral Leadership Theories……Page 224
Contingency Leadership Theories……Page 228
Situational Supervision……Page 232
Diversity And Global Leadership……Page 238
Trust……Page 240
Chapter 08: Motivating Performance……Page 255
The Importance Of Motivation……Page 256
Content Motivation Theories……Page 257
Process Motivation Theories……Page 263
Reinforcement Theory……Page 265
Motivation Techniques……Page 267
Do Motivation Theories Apply Globally?……Page 274
Chapter 09: Ethical Power, Politics, and Etiquette……Page 286
How Power, Politics, Etiquette, And Ethics Affect Behavior, Human Relations, And Performance……Page 287
Power……Page 288
Organizational Politics……Page 295
Vertical Politics……Page 297
Horizontal Politics……Page 299
Business Etiquette……Page 301
Customer Satisfaction And Etiquette……Page 305
Do Power, Politics, And Etiquette Apply Globally?……Page 307
Chapter 10: Networking and Negotiating……Page 319
Networking……Page 320
Negotiating……Page 328
Do Networking And Negotiating Apply Globally?……Page 335
The Influencing Process……Page 336
PART 04: Leadership Skills: Team and Organizational Behavior, Human Relations, and Performance……Page 350
Chapter 11: Team Dynamics, Creativity and Problem Solving, and Decision Making……Page 351
Teams……Page 352
Team Dynamics……Page 355
Team Development Stages And Leadership……Page 359
Leadership Skills In Meetings……Page 365
Problem Solving And Decision Making……Page 369
Creativity And Group Problem Solving And Decision Making……Page 373
Does Teamwork And Decision Making Apply Globally……Page 376
Putting It All Together……Page 378
Chapter 12: Organizational Change and Culture……Page 395
Managing Change……Page 396
Resistance To Change And How To Overcome It……Page 399
Organizational Culture……Page 404
Organizational Climate……Page 405
Organizational Development……Page 406
Global Differences……Page 411
The Relationship Between Organizational Culture, Climate, And Development……Page 412
Chapter 13: Valuing Diversity Globally……Page 427
Prejudice And Discrimination……Page 428
Equal Employment Opportunity For All……Page 430
The Legally Protected And Sexual Harassment……Page 433
Sexism, Racism, And Work And Family Balance……Page 436
Managing Diversity……Page 443
Global Diversity……Page 444
Handling Complaints……Page 447
Appendix A: Applying Human Relations Skills……Page 461
GLOSSARY……Page 471
ENDNOTES……Page 476
A……Page 494
B……Page 495
C……Page 496
E……Page 498
F……Page 499
G……Page 500
H……Page 501
K……Page 502
L……Page 503
M……Page 504
N……Page 505
P……Page 506
R……Page 508
S……Page 509
T……Page 511
W……Page 512
Z……Page 513

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