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Fundamentals of Human Resource Management (12th Edition)

Download Fundamentals of Human Resource Management (12th Edition) written by David A. DeCenzo, Stephen P. Robbins, Susan L. Verhulst in PDF format. This book is under the category HRM and bearing the isbn/isbn13 number 1119032741; 1119229685/9781119032748/ 9781119229681. You may reffer the table below for additional details of the book.

$19.99

Specifications

book-author

David A. DeCenzo, Stephen P. Robbins, Susan L. Verhulst

publisher

Wiley; 12th edition

file-type

PDF

pages

384 pages

language

English

asin

B01AKSZ96G

isbn10

1119032741; 1119229685

isbn13

9781119032748/ 9781119229681


Book Description

The ebook Fundamentals of Human Resource Management; 12th edition (PDF) helps college students understand and remember concepts through a straightforward and conversational writing style and a wealth of examples to build interest and clarify ideas. The authors provide a strong foundation of essential elements of Human Resource Management (HRM) as well as a clear understanding of how HRM links with business strategy. Through practical applications; the best-selling and expert authors illustrate the importance of employees on every level of the organization; helping management students understand HRM elements such as training; recruitment; retention; motivation; the legal environment; safety; and how they support successful business strategies.

NOTE: This sale only includes the eBook Fundamentals of Human Resource Management 12th edition in PDF. No online access codes are included in this sale

book-author

David A. DeCenzo, Stephen P. Robbins, Susan L. Verhulst

publisher

Wiley; 12th edition

file-type

PDF

pages

384 pages

language

English

asin

B01AKSZ96G

isbn10

1119032741; 1119229685

isbn13

9781119032748/ 9781119229681

Table of contents


Table of contents :
Cover
Title Page
Copyright
Contents
Preface
About the Authors
Part 1 Understanding HRM
Chapter 01 The Dynamic Environment of HRM
Learning Outcomes
Introduction
Globalization
Understanding Cultural Environments
Technology
Working with Technology
Technology and HR
Staffing
Training and Development
Ethics and Employee Rights
Compensation
Communication
Telecommuters
Competitiveness
Ethical Issues in HRM: Invasion of Privacy?
Regulations and Legislation
Workforce Composition Trends
Not Getting Younger
More Demographic Shifts
Is There a Shortage of Skilled Labor?
Diversity Topics: Valuing a Diverse Workplace
Diversity and Inclusion
Diversity and Work–Life Balance
Labor Costs
Downsizing
Diversity Topics: Glass Ceiling Still a Barrier for Women Globally
Contingent Workforce
Issues Contingent Workers Create for HRM
Where Do They Fit?
Pay and Benefits Conflicts
Correctly Classifying Employees
Offshoring
Continuous Improvement Programs
Work Process Engineering
How HRM Can Support Improvement Programs
Employee Involvement
How Organizations Involve Employees
Employee Involvement Implications for HRM
Other HRM Challenges
Economy
Mergers
Labor Unions
Ethical Issues in HRM: Guidelines for Acting Ethically
Ethics
Sustainability
Ethical Issues in HRM: Everyday Ethics
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 1-A: Grower’s Choice
Case Application 1-B: A War for Talent
Chapter 02 Functions and Strategy
Learning Outcomes
Introduction
Evolution of Management
Functions of Management
Planning
Organizing
Leading
Controlling
The Role of HR in the Strategic Management Process
Strategic Analysis
Mission
Core Values and Culture
Analyze the Environment
Strategy Formulation
Corporate Level Strategy
Business Level Strategies
Functional Strategies
Strategy Implementation
Evaluating Results
Diversity Topics: How Nike Does It
The HRM Functions
Staffing Function
Training and Development Function
Motivation Function
Maintenance Function
Structure of the HR Department
Employment
Training and Development
Compensation and Benefits
Employee Relations
Talent Management
Tips For Success: HRM Certification
Is a Career in HR for Me?
HR Trends and Opportunities
Outsourcing HR Functions
Professional Employer Organization (PEO)
Shared Services
HRM in a Small Business
HRM in a Global Environment
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 2-A: Seeds of Change at Growers’ Choice
Case Application 2-B: Hungry For Productivity: Frito-Lay Links Strategy With Job Design
Part 2 The Legal and Ethical Context of HRM
Chapter 03 Equal Employment Opportunity
Learning Outcomes
Introduction
The Importance of the Civil Rights Act of 1964
Race and Color Discrimination
Religious Discrimination
National Origin Discrimination
Sex-Based Discrimination
Exceptions That Are Permitted
Business Necessity
Bona Fide Occupational Qualifications
Seniority Systems
The Civil Rights Act of 1991
Laws Affecting Discriminatory Practices
Equal Employment Opportunity Act (EEOA)
Relevant Executive Orders
Contemporary Connection: Discrimination Claims Going Up
Age Discrimination in Employment Act of 1967
Equal Pay Act
Pregnancy Discrimination
The Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008
The Family and Medical Leave Act of 1993 (FMLA)
Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA)
Genetic Information Nondiscrimination Act (GINA) of 2008
Selected Relevant Supreme Court Cases
Cases Concerning Discrimination
Cases Concerning Reverse Discrimination
Preventing Discriminatory Practices
Uniform Guidelines on Employee Selection Procedures
Determining Potential Discriminatory Practices
Adverse Impact
Adverse (Disparate) Treatment
The 4/5ths Rule
Restricted Policy
Geographical Comparisons
McDonnell-Douglas Test
Affirmative Action Plans
Enforcing Equal Opportunity Employment
The Role of the EEOC
Contemporary Connection: EEOC Reaches Out to Young Workers
Office of Federal Contract Compliance Program (OFCCP)
Sexual Harassment
Ethical Issues in HRM: How Bad Does It Have to Be?
Current Issues in Equal Employment
Comparable Worth and Equal Pay Issues
Sexual Orientation
English-Only Laws and Policies
Appearance and Weight Discrimination
Ethical Issues in HRM: English-Only Rules
HRM in a Global Environment
China
Canada
India
Australia
Germany
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 3-A: The Best of Intentions
Case Application 3-B: Diversity is Fashionable
Chapter 04 Employee Rights and Discipline
Learning Outcomes
Introduction
Employee Records and Related Laws
Employee Records
The Privacy Act
The Fair Credit Reporting Act
The Drug-Free Workplace Act
The Polygraph Protection Act
The Worker Adjustment and Retraining Notification Act
Social Media Use and Employee Rights
Contemporary Connection: They’re Using It on Their Phones Anyway . . .
Current Issues Regarding Employee Rights
Drug Testing
Contemporary Connection: Why Organizations Conduct Drug Tests
Honesty and Integrity Tests
Whistle-Blowing
Workplace Romance
Off-Duty Behavior
Employee Monitoring and Workplace Security
The Employment-at-
Will Doctrine
Exceptions to the Doctrine: Wrongful Discharge
Contractual Relationship
Implied Employment Contract
Statutory Considerations
Public Policy Violation
Breach of Good Faith
Constructive Discharge
Discipline and Employee Rights
What Is Discipline?
Factors to Consider When Disciplining
Tips For Success: What to Know before Disciplining Employees
Disciplinary Guidelines
Progressive Discipline
Written Verbal Warning
Written Warning
Suspension
Tips For Success: Are You Part of the Problem?
Dismissing or Firing Employees, the Final Option
Employee Relations in a Global Environment
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 4-A: Accountants with a License to Carry More than Just a Briefcase
Case Application 4-B: Casino has no Sense of Humor
Part 3 Staffing the Organization
Chapter 05 Human Resource Planning and Job Analysis
Learning Outcomes
Introduction
Tips For Success: Where the Jobs Are
Linking Organizational Strategy to Human Resource Planning
Assessing Current Human Resources
Succession Planning
Determining the Demand for Labor
Examining the Internal Labor Supply
Ethical Issues in HRM: Shades of Green
Where Will New Workers Come From?
Matching Labor Demand and Supply
The Job Analysis Process
Step by Step
Sources of Information
Observation Method
Individual Interview Method
Group Interview Method
Structured Questionnaire Method
Technical Conference Method
Diary Method
Structured Job Analysis Techniques
O*NET and the Department of Labor
Position Analysis Questionnaire
Job Descriptions
Maintaining Job Descriptions
Job Evaluation
Job Design, Creating Better Jobs
Job Enlargement
Job Enrichment
Flexible Work Schedules
Compressed Schedules
Flex Time
Job Sharing
Contemporary Connection: All Hands On Deck! ­Telecommuting in Transition
Telecommuting
Job Design and Teams
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 5-A: Talent Management is Tough to Deliver
Case Application 5-B: Turnover and Morale Problems at TSA
Chapter 06 Recruiting
Learning Outcomes
Introduction
Effective Recruiting
Employment Branding
Recruiting Challenges
Too Many or Too Few Applicants
Organization Image
Tips For Success: “Best Practice” Ideas Applicable to Recruitment and Hiring
Job Attractiveness
Internal Organizational Policies
Recruiting Costs
Inadequate Technology
Diversity Topics: Job Advertisements and EEO
Internal Recruiting Sources
Employee Referrals and Recommendations
Tips For Success: Writing Job Postings that Get Results
External Recruiting Sources
Advertisements
Employment Agencies
Public and State Agencies
Private Agencies
Management Consulting Firms
Executive Search Firms
Schools, Colleges, and Universities
Job Fairs
Professional Organizations
Unsolicited Applicants
Passive Candidates
Online Recruiting
Employer Websites
Job Boards
Social Media
Specialized Job Boards
Which Source to Use?
Recruitment Alternatives
Temporary Help Services
Employee Leasing
Independent Contractors
Tips For Success: Are You Recruiting Material?
Recruiting: A Global Perspective
Your Own Job Search
Cover Letters
Preparing Your Résumé
Tips For Success: Breaking into HR
Making Social Media Work for You
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 6-A: Growing Problems at Outdoor Solutions
Case Application 6-B: Policing Paradise: How the Honolulu Police Department Developed its Brand
Chapter 07 Foundations of Selection
Learning Outcomes
Introduction
Screening Applicants
Application Forms
Tips For Success: Professionalism on the Phone
Legal Issues
Tips For Success: Too Much Information
Weighted Application Forms
Diversity Topics: Questions to Avoid
Online Applications
Preemployment Testing
Work Sampling and Performance Simulation Tests
Assessment Centers
Global Differences in Testing
Interviewing Applicants
Interview Formats
One-on-One Interview
Panel Interviews
Real HR Encounters: Involving Employees in the Selection Process
Online Interviews
Structured Interviews
Unstructured Interviews
Behavioral Interviews
Stress Interviews
What Interviewers Need to Know
Tips For Success: Preparing Interview Questions
Preventing Perceptual Errors
Impression Management
Interviewer Bias
Realistic Job Previews
Background Investigations, Medical and Physical Exams
Real HR Encounters: Checking References
Medical/Physical Examination
Reliability and Validity in Testing
Reliability
Validity
Content Validity
Construct Validity
Criterion-Related Validity
Validity Analysis
Cut Scores and Their Impact on Hiring
The Employment Offer
Will the Candidate Accept the Offer?
Selection from a Global Perspective
Contemporary Connection: What Were They Thinking?
Final Thoughts: Excelling at the Interview
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 7-A: Western Motors Overhauls the Interview Process
Case Application 7-B: Beauty is Only Skin Deep
Part 4 Training and Development
Chapter 08 Onboarding, Training, and Developing Employees
Learning Outcomes
Introduction
Onboarding
HRM’s Role in the Onboarding Process
Onboarding and Socialization
Socialization Strongly Influences Employee Performance
Organizational Stability Also Increases through Socialization
New Members Suffer from Anxiety
Socialization Needs to Be Consistent with Culture
Individuals Adjust to New Situations in Remarkably Similar Ways
Learning Culture through Socialization
Pre-arrival
Encounter
Metamorphosis
Tips for Success: Orientation Checklist
New-Employee Orientation
Real HR Encounters: HR’s Role in Creating and Sustaining Culture
The CEO’s Role in Orientation
It’s All in Here: The Employee Handbook
Why Use an Employee Handbook?
Diversity Topics: Training, Development, and EEO
Designing Employee Training
Analyze
Design
Develop
Implement
Evaluation
Tips for Success: Becoming a Trainer
Employee Training Methods
On-the-Job Training (OJT)
Job Rotation
Apprenticeships
Internships
Classroom Lectures
E-Learning
Simulations
Evaluating Training Effectiveness
Kirkpatrick’s Model
Performance-Based Evaluation
Contemporary Connection: Training Expenditures
Post-Training Performance Method
Pre–Post-Training Performance Method
Pre–Post-Training Performance with Control Group Method
Employee Development
Employee Development Methods
Assistant-To-Positions
Committee Assignment
Classes, Conferences, and Seminars
Case Studies, Decision Games, and Role Plays
Adventure Training
Organization Development
Change Is a Popular Topic
The Calm Waters Metaphor
The White-Water Rapids Metaphor
OD Methods
The Learning Organization
International Training and Development Issues
Cross-Cultural Training
Development
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 8-A: Training for Kindness
Case Application 8-B: Leading People at Whirlpool
Chapter 09 Managing Careers
Learning Outcomes
Introduction
Career Development
The Organization’s Role in Career Development
Talent Will Be Available When and Where It Is Needed
Improved Ability to Attract and Retain Talented Employees
Contemporary Connection: Career Development at Baxter
Enhanced Diversity
Strong Cultures
Managers and Career Development
The Employee Role in Career Development
Traditional Career Stages
Exploration
Establishment
Mid-Career
Late Career
Contemporary Connection: Where are the Jobs?
Personality Style and Career Fit
Holland Vocational Preferences
The Schein Anchors
Tips for Success: Entrepreneurship: Building Your Own Career
The Myers-Briggs Typologies
Taking Responsibility for Building Your Career
Tips for Success: Internships: Experience at Work
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 9-A: Preparing for the Future at Western States
Case Application 9-B: Walmart Boot Camp
Chapter 10 Establishing the Performance Management System
Learning Outcomes
Introduction
Purposes of Performance Management Systems
The Appraisal Process
Establish Performance Standards
Communicate Expectations
Measure Actual Performance
Compare Actual Performance with Standards
Discuss the Appraisal with the Employee
Contemporary Connection: The Feedback Fix
Initiate Corrective Action if Necessary
Evaluating Performance with Absolute Standards
Critical Incident Appraisal
Checklist Appraisal
Graphic Rating Scale Appraisal
Forced-Choice Appraisal
Behaviorally Anchored Rating Scale (BARS)
Evaluating Performance with Relative Standards
Group-Order Ranking
Individual Ranking
Paired Comparison
Contemporary Connection: Forced Rankings
Using Achieved Outcomes to Evaluate Employees
Common Elements in MBO Programs
Contemporary Connection: Facts on Performance Evaluations
Does MBO Work?
Factors That Can Distort Appraisals
Leniency Error
Halo Error
Similarity Error
Low Appraiser Motivation
Central Tendency
Inflationary Pressures
Inappropriate Substitutes for Performance
Attribution Theory
Creating More Effective Performance Management Systems
Use Behavior-Based Measures
Contemporary Connection: The “Anywhere” Performance Appraisal
Combine Absolute and Relative Standards
Provide Ongoing Feedback
Use Multiple Raters
Self-Appraisals
Tips for Success: Team Performance Appraisals
Peer Evaluations
360-Degree Appraisals
Rate Selectively
Train Appraisers
The Performance Appraisal Meeting
International Performance Appraisal
Who Performs the Evaluation?
Tips for Success: Performance Metrics in China
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 10-A: Growing Pains at Modern Office Supply
Case Problem 10-B: Candy and Performance Management are Dandy at Jelly Belly
Part 5 Total Rewards
Chapter 11 Establishing Rewards and Pay Plans
Learning Outcomes
Introduction
Rewarding Employees
Intrinsic versus Extrinsic Rewards
Financial versus Nonfinancial Rewards
Ethical Issues in HRM: The Secret Paycheck
Performance-Based versus Membership-Based Rewards
Government Regulation of Compensation
Fair Labor Standards Act (FLSA)
Other Federal Employment Laws
Contemporary Connection: The Minimum Wage Debate
Walsh–Healy Act
The Civil Rights and Equal Pay Acts
External Factors Affecting Compensation
Geographic Differences
Labor Supply
Competition
Cost of Living
Collective Bargaining
The Pay Structure
Job Evaluation
Ranking Method
Classification Method
Point Method
Establishing the Pay Structure
Compensation Surveys
Wage Curves
The Wage Structure
Types of Compensation
Base Pay
Premium Pay
Variable Pay for Individuals
Variable Pay for Groups
Organization-Wide Incentives
Executive Compensation Programs
Salaries of Top Managers
Executive Perquisites
International Compensation
Base Pay
Differentials
Incentives
Contemporary Connection: Compensation in a Global Environment
Assistance Programs
Summary
Key Terms
HRM Workshop-259
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 11-A: What is Fair at Exactitude Manufacturing?
Case Application 11-B:Taking Care of the Employees Who Take Care of the Guests
Chapter 12 Employee Benefits
Learning Outcomes
Introduction
Benefits Planning
Effective Benefits Programs
Offering the Right Benefits
Communicating Benefits to Employees
Legally Required Benefits
Social Security
Unemployment Compensation
Workers’ Compensation
Family and Medical Leave Act
Health Insurance Continuation
Real HR Encounters: Abusing Worker’s Compensation
The HIPAA Requirement
Patient Protection and Affordable Care Act
Voluntary Benefits
Health Insurance
Disability Insurance
Group Term Life Insurance
Other Popular Benefits
Offering Choices to Employees
Real HR Encounters: Whiteboard Puts a Face on the Cost of Health Insurance
Retirement Benefits
Employee Retirement Income Security Act (ERISA)
Defined Benefit Plans
Defined Contribution Plans
Ethical Issues in HRM: Airline Pensions Crash and Burn
Money Purchase Pension Plans
Profit-Sharing Plans
Individual Retirement Accounts
401(k)s
Contemporary Connection: Leaving It Up to You: Paid Time Off Leave (PTO)
Leave Benefits
Paid Time Off (PTO)
Vacation and Holiday Leave
Ethical Issues in HRM: Making Sick Leave a Required Benefit?
Sick Leave
Benefits in a Global Environment
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 12-A: Trouble at Paradise
Case Application 12-B: Perks and Profits
Part 6 Safety and Labor Relations
Chapter 13 Managing Health and Safety Risks
Learning Outcomes
Introduction
Legal Obligations for Workplace Safety and Health
OSHA Record-Keeping Requirements
Ethical Issues in HRM: Legacy of a Tragedy
OSHA Inspection and Enforcement
Inspection Process
Inspector’s Credentials
Opening Conference
Inspection Tour
Closing Conference
OSHA Penalties
Creating Safer Workplaces
Management Commitment and Employee Involvement
Worksite Analysis
Hazard Prevention and Control
Training for Employees, Supervisors, and Managers
Contemporary Connection: OSHA’s Top Ten Violations
Health and Safety Issues
Workplace Violence
Bullying
Indoor Air Quality
The Smoke-Free Environment
Musculoskeletal Disorders
Stress
Common Causes of Stress
Personal Factors
Reducing Stress
Ethical Issues in HRM: Smokers and the Obese Need Not Apply
International Safety and Health
International Health Issues
International Safety Issues
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 13-A: How Bad Is It?
Case Application 13-B: What Does It Take to Get Some Respect?
Chapter 14 Understanding Labor Relations and Collective Bargaining
Learning Outcomes
Introduction
Why Employees Join Unions
Higher Wages and Benefits
Greater Job Security
Influence Over Work Rules
Compulsory Membership
Dissatisfaction with Management
Laws That Created the Legal Framework for Unions
The Wagner Act
The Taft–Hartley Act
Diversity Topics: Unions and EEO
Other Laws Affecting Labor–Management Relations
The Railway Labor Act of 1926
Landrum-Griffin Act
Executive Orders 10988 and 11491
Racketeer Influenced and Corrupt Organizations Act (RICO) of 1970
Civil Service Reform Act of 1978
Ethical Issues in HRM: A Different Type of Wildcat Strike
Unionizing Employees
Preparation
Authorization Card Campaign
Petition the NLRB
NLRB Election
Certification
Tips for Success: What Managers Need to know to keep Out of Trouble
Collective Bargaining
Negotiating the Agreement
Preparing to Negotiate
Negotiating at the Bargaining Table
Failure to Reach Agreement
Strikes versus Lockouts
Impasse-Resolution Techniques
Ethical Issues in HRM: Pressure Tactics
Contract Administration
Communicate Contract Provisions
Implementing the Contract
Grievance Process
Monitoring Activities During the Contract Period
Critical Issues for Unions Today
Where Have the Members Gone?
Labor–Management Cooperation
Contemporary Connection: Union Split Creates “Change to win”
Public-Sector Unionization
International Labor Relations
Differing Perspectives toward Labor Relations
The European Union
Summary
Key Terms
HRM Workshop
Reviewing Important Concepts
Evaluating Alternatives
Research and Communication Skills
Making a Difference: Service Learning Projects
Case Application 14-A: Managers’ Concerns Spiral As Video Goes Viral
Case Application 14-B: Why the Easter Bunny Got Stuck in San Francisco
Endnotes
Glossary
Company Index
Subject Index
EULA

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